Refused Packages and Incorrect Addresses
Please ensure your shipping address is entered correctly before your order is placed. If the address is incomplete, it may delay receipt of the package and you will be charged a $10 fee if delivery is refused or undeliverable. This often happens when the apartment or suite number is missing.
Free Shipping 0n All Orders $30+
We proudly offer free shipping on orders $30 or more, after discounts, using either the United States Postal Services (USPS) First Class or Priority mail and UPS Ground within the United States. Expedited UPS and FedEx delivery services are available at an additional cost. Please note that a few of our products are restricted to ground shipping only and some orders may require a signature upon delivery.
How long will delivery take?
All delivery methods can experience a range of delivery times. Most orders are delivered within 2-3 business days. However, delivery times can also depend on external factors as well as internal UPS / USPS / FedEx factors and therefore cannot be guaranteed. If you are in Hawaii, Alaska or a non-contiguous State, shipments will take up to 14 days for delivery. Please note we must be contacted at firstname.lastname@example.org within 21 days of shipping notification to address shipping issues.
Please note whilst we will pass on specific delivery instructions to the carrier, Skin Elite cannot guarantee the special delivery instructions will be accomodated, and is not liable for any lost, stolen, or damaged deliveries that result from these delivery requests.
All orders are processed and shipped within 1 to 2 business days of order receipt. You will receive an automated email notification containing your tracking number as soon as a shipping label is created. Business days are Monday through Friday, excluding holidays.
Cut off time for Expedited and Next Day shipping options is 2pm ET. We cannot ship to PO boxes for Expedited and Next Day shipping.
All deliveries are tracked with delivery confirmation provided. Insurance of packages is effective up to delivery confirmation only. Once items are confirmed as delivered, packages become the responsibility of the customer. Packages tracked as delivered, but reported missing, will need a UPS / USPS/ FedEx claim number to be investigated.
All delivery estimates are in business days excluding holidays. Skin Elite Group LLC is not responsible for carrier delays or delays due to events outside our control.
My USPS package is lost?
Contact your local post office or fill out a form at https://www.usps.com/help/missing-mail.htm as soon as you feel your package is off track. They will need your tracking number. If, after 7 days of the last tracking update, your package has not been found, please contact us at email@example.com within 21 days of the shipped date. We will investigate and resolve the issue within 7 days.
My UPS package is lost?
Chat with UPS at https://www.ups.com/us/en/help-support-center.page to receive help locating your package. Contact us at firstname.lastname@example.org if you don’t find a resolution with UPS.
My package is marked “delivered” but I didn’t receive it.
Contact your local post office or fill out a form at https://www.usps.com/help/missing-mail.htm as soon as your package is marked delivered. Wait 5 days but no longer than 15 days before contacting us at email@example.com. Please be prepared to provide a police report number and PDF. We may also require proof of identity, address, etc. We will investigate and resolve the issue within 7 days.
My product arrived damaged.
Contact us at firstname.lastname@example.org as soon as you open your package (no later than 15 days of receipt). Provide photos of the damaged product and the shipping box it came in. Describe the condition of the product. DO NOT THROW ANYTHING OUT. It is up to our discretion on how each case will be handled, depending on severity of the damage. We will investigate and resolve the issue within 7 days.