Our goal at Skin Elite is to have happy and satisfied customers. If you are not completely
satisfied with your order, please contact our Customer Service team within 30 days of the
purchase date at 1-888-400-4472
or email us at [email protected]
If you wish to return an item, you must first obtain a return merchandise authorization
number (RMA #
). Please note we cannot receive returns without a RMA #. Returns must
be authorized within 30 days from date of invoice.
Returned items will receive a full refund to the original method of payment only. Original
shipping costs are non-refundable and will be deducted from any refund or credit. Return
shipping costs are the responsibility of the customer unless there was a shipping error or
Damaged or incorrect item…
Can be exchanged or returned within 30 days from date of invoice. If damaged, please submit
images of the enclosed packing slip, the damaged product and the packaging including the
labeling. Returned items must be unopened and in their original packaging.
Any product returned for reasons other than damage or error...
Please contact us and we will do our best to help. Returned items must be unopened and in
their original packaging.
Special, clearance and discontinued item purchases are final.
These items are
not available for return.
Exchanged items are not eligible for return or further exchange.
' and 'A-List
' Elite Rewards Members may return items which have
been partially used but are still at least ľ full. These types of returns are limited to 3
individual items per 12 month period and are subject to a 20% processing fee.
Returned items must be posted within 7 days of receipt of the RMA #
. Please retain
the original packing with relevant product information.
Please ensure the returns box is clearly marked with the RMA #
to the attention of:
Skin Elite Returns Department, 1260 Harwood Road, Bedford, Texas 76021.
important to carefully pack and insure return packages, as we are not responsible for lost
or damaged items during return transportation.
Skin Elite will process refunds and store credits within 2 weeks of receipt of the returned
Reward Points are non-refundable and earned Rewards Points for the order will be deducted
from your account.
Skin Elite reserves the right to reject any return and to change or update this return
policy at any time.