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Returns Policy

Our goal at Skin Elite is to have happy and satisfied customers. If you are not completely satisfied with your order, you may initiate a return request in your account or by contacting our Customer Service team within 30 days of the purchase date at 1-888-400-4472 or at [email protected].

If you wish to return an item, you must first obtain a return merchandise authorization number (RMA #). Please note we cannot receive returns without a RMA #. Returns must be authorized within 30 days from date of invoice.

Returned items will receive a full refund to the original method of payment only. Original shipping costs are non-refundable and will be deducted from any refund or credit. Return shipping costs are the responsibility of the customer unless there was a shipping error or damage.

Damaged or incorrect item…
Can be exchanged or returned within 30 days from date of invoice. If damaged, please submit images of the enclosed packing slip, the damaged product and the packaging including the labeling. Returned items must be unopened and in their original packaging.

Any product returned for reasons other than damage or error...
Please contact us and we will do our best to help. Returned items must be unopened and in their original packaging.

Special, clearance and discontinued item purchases are final. These items are not available for return.

Exchanged items are not eligible for return or further exchange.

'Professional' and 'A-List' Elite Rewards Members may return items which have been partially used but are still at least ľ full. These types of returns are limited to 3 individual items per 12 month period and are subject to a 20% processing fee.

Returned items must be posted within 7 days of receipt of the RMA #. Please retain the original packing with relevant product information.

Please ensure the returns box is clearly marked with the RMA # to the attention of: Skin Elite Returns Department, 1260 Harwood Road, Bedford, Texas 76021. It is important to carefully pack and insure return packages, as we are not responsible for lost or damaged items during return transportation.

Skin Elite will process refunds and store credits within 2 weeks of receipt of the returned items.

Reward Points are non-refundable and earned Rewards Points for the order will be deducted from your account.

Skin Elite reserves the right to reject any return and to change or update this return policy at any time.