Our goal at Skin Elite is to have happy and satisfied customers. If you are not completely satisfied with your order, you may initiate a return request in your account or by contacting our Customer Service team within 30 days of the purchase date at 1-888-400-4472 or at [email protected].
Please read the following terms and conditions carefully:
Items and brands not available for return:
- Exchanged item
- GlyMed Plus
- June Jacobs
Damaged or incorrect items:
- Must be unopened and in original packaging.
- Can be exchanged or returned within 30 days from date of invoice.
- If damaged, please submit images of the enclosed packing slip, the damaged product and the packaging including the labeling.
- Please retain the damaged or incorrect items, including packaging, for return or inspection by the carrier
- We will provide a return shipping label.
Reasons other than damage or error:
- Please contact us and we will do our best to help.
- There will be a $5.00 charge deducted from your refund upon receipt of your authorized return.
Once your return request has been approved:
- You will be issued a return merchandise authorization number (RMA #). Please note we cannot receive returns without a RMA #.
- Returned items must be posted within 7 days of receipt of the RMA #.
- Please ensure all returns are unopened and in their original packaging.
- Free gifts with purchase are to be included in your return unused, or you may be charged for the value of the product.
- Return shipping costs are the responsibility of the customer unless there was a shipping error or damage. It is important to carefully pack and insure return packages, as we are unable to take responsibility for lost or damaged items during return transportation. Please retain your shipping receipt for proof of dispatch.
- Address all returns to: Skin Elite, Returns Department, 1260 Harwood Rd., Bedford, TX 76021. It is important to ensure the RMA# is clearly written on the outside of the package.
Within 2 weeks of receiving your return, you will receive a refund to the original method of payment only. Store credit will be refunded to your account. Reward Points are non-refundable and earned Rewards Points for the order will be deducted from your account.
Skin Elite reserves the right to reject any return, and to change or update this return policy at any time.