How can I place an order?
Buying from us is easy and secure. You can place an order online (fastest option) or by telephone.
How do I place an order online?
You can easily place an online order 24 hours every day by using our secure server.
To place an order online, create or log-in to your account and begin browsing through our products. Once you’ve found what you want, click on the add to bag button. This button adds the item to your Shopping Cart. Then add the Quantity desired.
Putting something in your shopping cart does not commit you to buying it. You can click the remove button beside the quantity desired to remove an unwanted product. After you put a product in your shopping cart, you can choose to Checkout or Continue Shopping.
You can put as many items as you want in your shopping cart. Once you are finished shopping and want to place your order, you simply click on the View Bag button at the top of the page and then click Checkout. Follow the instructions on the screen to finalize your order and then click Send Order. You will receive an email notification to let you know when your order is on its way.
How do I place an order by telephone?
Call 1-888-400-4472 (toll free) or 1-817-571-8388 to place an order by telephone.
Our hours are Monday – Friday: 9am – 3pm (CST)
Closed Saturday, Sunday, and holidays
Why are some products labeled “account only?”
Several of our suppliers require us to provide a consultation prior to purchase. You will need to be an account holder to purchase these products.
Can you advise which products are suitable for my skin type and needs?
You will need to set up an account with us and consult with our Esthetician prior to purchase. We will be delighted to advise you on our complete range of products. However please note you must consult with your own physician prior to use.
What payments do you accept?
We safely accept Visa, MasterCard, American Express, Discover, and PayPal via our highly secured SSL connection. Our secure server software encrypts all your personal information including credit card number, name, and address so that it cannot be read as the information travels over the internet. Once in our system, credit card information is encrypted and password protected. We do not store credit card information.
You can pay by check or postal money order payable to Skin Elite Group LLC. Select “Mail in check” on the order form and send us a personal check or money order in U.S. dollars for the amount of your order. Please note that paying by check slows down your order since we do not ship until funds are cleared.
Do I have to pay sales tax?
Sales tax is only collected on orders sent within the state of Texas. Texas law requires that we charge a sales tax on the full amount of the order. By law, charges for shipping and handling are considered part of the product and must be included when the sales tax is calculated.
What should I do if your site is not accepting my payment details?
Make sure that you’ve entered your credit card information and billing address correctly.
Be sure you have adequate funds in your account.
If everything is correct, please contact our customer service team who would be glad to help you resolve the issue (1-888-400-4472).
Coupon Code/Promotional Code
Where do I enter a coupon code/promotional code?
After adding your product(s) to your shopping cart, there is an option below your total to enter the code. Simply enter the code and click Apply. This will automatically apply the discount to your order.
If you forget to enter the code in your shopping cart, there is a box near the bottom of the checkout page labeled COUPON CODE/PROMOTIONAL CODE (OPTIONAL) where you may enter the code. Enter the code and click Apply. This will automatically apply the discount to your order.
Can I use more than one coupon code/promotional code?
Only one code is allowed per order.
If you would like to use more than one code, you must enter separate orders.
Why is my coupon code/promotional code not working?
Please make sure that you are not trying to use more than one code per order and that you have typed the code in correctly.
If you are still having problems with a code after typing it in correctly and making sure you only used one code per order, our customer service team will be glad to help you resolve the issue (1-888-400-4472).
How much are shipping costs?
We proudly offer Free Shipping with United States Postal Services (USPS) Priority mail or FedEx on all merchandise orders within the United States. Please note that a few of our products are restricted to ground shipping only.
Has my order shipped?
Once your order is processed, you will receive an email notification that your order has shipped.
How long will it take for my order to arrive?
Once processed and shipped, most orders are delivered within 2-3 business days.
Please note that USPS/FedEx delivery times depend on distance and internal factors and therefore cannot be guaranteed.
Why haven’t I received my order?
After your order is processed and shipped, you will receive an email notification with tracking information.
You may also track your order by logging into your account and clicking on the Track My Order button located at the bottom right-hand corner of every page.
Do you offer international shipping?
We are sorry, but we do not offer international shipping.
Returns and Refunds
What if I receive a product that is defective, damaged, or incorrect?
You have 30 days from the date of invoice to return for a full refund or store credit, including the cost of return ground shipping. Please note that we do not refund the original shipping costs.
Can I return a product that I no longer want?
You can return items for up to 60 days from the date of invoice for a full store credit, excluding the cost of return shipping. Returned items must be unopened and in their original packaging.
Professional and A-List Elite Members may return items which have been partially used but are still at least ¾ full. These types of returns are limited to 3 individual items per 12-month period and are subject to a 10% processing fee.
Special, clearance, and discontinued item purchases are final. These items are not available for return.
How do I return a product?
Please contact us at 1-888-400-4472 or firstname.lastname@example.org to obtain a RMA (Return Merchandise Authorization) number.
Please retain the original packaging with relevant product information including:
Full name and address
Reason for return
Original invoice number
We will email you a printable return label. The return label will be pre-paid if the return is within 30 days of invoice.
Returned items must be posted within 7 days of receipt of the RMA number.
When will I receive my refund?
We will process refunds within 2 to 3 weeks of receipt of the returned item(s).
Refunds will be made to the original method of purchase only.
How do I become an Elite Member?
To become an Elite Member, click on Join Now under Elite Member in the top right-hand corner of the page. This will take you to the registration page. Click on Create an Account in the box labeled New Customer Registration. Fill in the fields with your information and then click Create My Account. You now have all the advantages of being an Elite Member!
How do I update my account information?
Once signed into your account, click on the tab labeled Update My Account and make any necessary changes.
What if I forgot my password?
Click on My Account at the top right-hand corner of the page. This will take you to Returning Customers Sign-in. Under the Sign In button, click Forgot Your Password? You will be taken to a page where you will enter your email and then click SEND PASSWORD RESET EMAIL. An email will be sent to you with instructions for resetting your password.
Can I reset my password?
You may reset your password by signing into your account and clicking on the Update My Account From there, click on Change Password (under Login information) where you will fill in the fields to change/reset your password.
How do I login if I forgot my username?
Your username is simply your email address.
How do I leave a product or customer service review?
Once logged into your account, click on the tab labeled My Reviews. Write your review and click Submit. Not only will you be giving us valuable feedback, you will earn reward points for each product or customer service review!
How do I unsubscribe from your mailing list?
If you no longer wish to receive our exclusive offers and promotions, you may unsubscribe at any time by clicking Unsubscribe at the bottom of any of our emails.
How do I earn reward points?
You earn 5 reward points for every dollar spent. You can also earn points by submitting a product or customer service review and by referring your friends and family.
How do I know how many reward points I have?
You may check the status of you reward points anytime by clicking on My Rewards at the top of any page.
How can I use my reward points?
When you have finished shopping, click on View Bag at the top of the page where you will find the option to use your points. Simply click on Redeem My Points and your discount will be applied.
How do I know what Elite status I am?
Once you have signed up to become an Elite Member:
You become an Associate Elite Member after your initial purchase.
You become a Preferred Elite Member once you have spent $500.
You become a Professional Elite Member once you have spent $1000.
You become an A-List Elite Member once you have spent $2000.
How long are my Elite Rewards points valid for?
Your Elite Rewards points can be used anytime up to 12 months from when they were earned.