Information Directory

About Us

Skin Elite was established in 2005, as part of an established Medical Practice, with the vision of offering a professional, convenient and cost-effective way for busy people to have access to a wide variety of high quality skin care products.

We have since grown into a successful specialist skin care business with the customer experience at the center of everything we do.

Under careful medical supervision, our dedicated team of licensed Estheticians, skin care professionals and customer service staff constantly strive for industry leading service excellence through personalized services and support.

We recognize the necessity of continuous listening and learning, and therefore welcome all forms of feedback on how we can improve our customer experience.

Contact Us

Send email to us at customerservices@skinelite.com.
Call our Customer Services at 1-888-400-4472 or 1-817-571-8388.
Mon - Fri: 9AM-3PM (CST)
Sat/Sun/Holiday: closed

How to Order

Order by Telephone:

Call 1-888-400-4472 or 1-817-571-8388 to place your order.
Sales: Mon-Fri 8AM-2PM (CST) - Sat/Sun: closed

Order Online:

Order 24 hours everyday by using our secure server (fastest option). To place an order online, from any product page - enter the Quantity you want and click on the add to bag button. Follow the instructions on the screen to finalize your order.

Buying from us is easy and secure. For every item, there will be an Add to Bag button. This button adds the item to your shopping cart. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping cart, you can choose to place the order immediately or continue shopping.

You can put as many items as you want in your shopping cart. When you are finished and want to place the order, you can simply click on Shopping Cart button on top of every page. When you submit your order, it will be confirmed via e-mail and will include your order number.

Order by Fax:

Print out the order form and fax to
1-888-321-4410.

Credit Card Safety

How We Protect You
Shopping at www.Skinelite.com is safe and guaranteed. Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the internet.

Payment Options

Pay by Credit Card Using Our Secure Server
We safely accept Visa, MasterCard, American Express, and Discover via our Secured Server 128 Bit SSL.

Pay by check or postal money order payable to Skin Elite, Inc.
You can select "Mail in check" on the order form and send us a personal check or money order in U.S. dollars for the amount of your order. Please note that currently we are only able to accept postal money order and checks denominated in U.S. dollars and drawn on a U.S. bank. Paying by check slows down your order since we do not ship order until funds are cleared.

Discount Exclusions

Skin Elite is a professional skin care business which aims to carry a wide selection of the high quality, authentic skin care products suitable for our customer base. As such we work closely with our suppliers to provide the best information, support and professional advice. To ensure we can provide these important services, many of our top brands do not allow discounting and we will exclude these manufacturers from our site wide offers.

Please see below a list of brands who do not allow discounting:*

Avene, Biopelle, Complex Cu3, Dermalogica, EltaMD, Eminence, Glytone, Is Clinical, Neova, PCA Skin, Peter Thomas Roth, Revision, SkinCeuticals, SkinMedica.

Note: List subject to change without notice
Note: Discounts apply to MRP only. Only one discount is applicable to each item within an order. The larger discount will apply.

Sales Tax

Sales tax is collected only on orders sent within the state of Texas.

Texas law requires that we charge a sales tax on the full amount of the order. By law, charges for shipping and handling are considered part of the product and must be included when sales are calculated.

Shipping Information

www.SkinElite.com only ships to the USA.

Skin Elite offers Free Express Shipping with United States Postal Services Priority Mail (USPS) or FedEx on all merchandise orders within the United States.

Please make sure to enter your shipping address correctly. If the address is incomplete, it may delay receipt of the package and you will be charged a fee to correct the address (even if only the apartment or suite number is missing).

Please refer to the following shipping chart for more details. We reserve the right to adjust shipping fees due to post office policy changes:

Shipping Method Delivery Charge Duration (*)
USPS Priority Mail or FedEx FREE 2-3 days
USPS Express Mail $35.00 per order 1-2 days
UPS Ground $15.00 per order 2-8 days
UPS 2 Day Air $35.00 per order 1-2 days
UPS Next Day Air $55.00 per order 1 day
APO/FPO, AE, VI, PR & US Territories $9.00 per order 7-10 days

(*) Business Day

We try and use the United States Postal Service (USPS) Priority Mail or FedEx for all shipments. USPS / FedEx orders can experience a range of delivery times. Most orders are delivered within 2-3 days, but USPS / FedEx delivery times depend on distance and internal USPS / FedEx factors and therefore cannot be guaranteed. However, USPS / FedEx deliveries can take as long as 14 days, regardless of destination. If your order is in the 48 contingent states and you have not received it within 14 days after receiving your shipping confirmation, then please contact us immediately. If you are in Hawaii, Alaska or a non contiguous State, then you should wait 14 days before contacting us. We can be contacted at shipping@skinelite.com.

Continental US orders placed before 2:00 pm (CST) on weekdays on in-stock items will ship the same day. Any order placed after 2:00 pm (CST) will ship the following business day. USPS deliveries occur Monday through Saturday, excluding holidays, while UPS deliveries only occur Monday through Friday.

We ship Priority Mail via the United States Postal Service (USPS) or FedEx with delivery confirmation. Please note that you can only use this confirmation to verify the timing of delivery, NOT to track packages en route. Since most people like the convenience of having their package left at their door, we do not normally require a signature. If you prefer to have a signature confirmation, please note that in the comment section, we will include that option when we process your order. We are not responsible for a lost package if signature confirmation is not requested & delivery fees are NOT refundable.

Holiday Shipping
Please allow for additional time during the peak holiday season.

Ship-To Address
If you would like us to ship your gift to a different address you may do so at no extra charge. We can also ship to multiple addresses. Each address in a multiple address order should be treated as a new order. Simply submit a new order for every address that you are shipping to.

P.O. Boxes or APO/FPO
We can also ship to Post Office Boxes and APO/FPO addresses with Delivery Confirmation. For packages being shipped to APO/FPO addresses, please check with your local post office to find out what the delivery time will be from the state of Texas, USA. You will receive an email from us with a tracking number when your order is shipped.

Return Policy

If any item is defective, damaged or incorrect you have 30 days from the date of invoice to return for free, for a full refund or store credit, including the cost of return ground shipping. Please note we do not refund the original shipping costs.

Additionally you can return items for up to 60 days from date of invoice, for a full store credit, excluding the cost of return shipping.

For items bought more than 60 days prior, please contact us and we will do our best to help you.

Please contact us at 1-888-400-4472 or customerservices@skinelite.com to obtain a RMA number.

Please retain the original packing with relevant product information. We will email you a printable return label. The return label will be pre-paid if the return is within 30 days of invoice. Returned items must be posted within 7 days of receipt of the RMA number.

Returned items must be unopened and in their original packaging.

Elite Members may also return items which have been partially used but are still at least full. These types of returns are limited to 3 individual items per 12 month period and are subject to a 10% processing fee.

Special, clearance and discontinued item purchases are final. These items are not available for return. 

We need the following information to complete a return.   (Please note if this information is not complete we are unable to process your return).

  • Full name and address
  • Reason for Return
  • Telephone number
  • E-mail address
  • Original Invoice number
  • RMA (Return Merchandise Authorization) number

Please ensure the returns box is clearly marked for attention of: Skin Elite Returns Department, 1260 Harwood Road, Bedford, Texas 76021.

We will process refunds within 2 to 3 weeks of receipt of the returned items.

Refunds will be made to the original method of purchase only.

Terms & Conditions

Please read and understand the following terms and conditions. If you plan to purchase any product from our skinelite online store, you are to agree with these following terms and conditions:

SkinElite does not permit or advise any minor to make any purchase from our Site. All purchases from our Site must be from individuals 18 years of age or older.

Any information provided by our Site is NOT intended as medical or esthetic advice. Please consult with your physician or esthetician before purchasing any product from our Site.

Before you use any product purchased from us, please read the directions, guidelines and precautions provided by the manufacturers. All questions or any concern should be consulted with your healthcare provider.

Product information from SkinElite is provided by the manufacturers. Our Site does NOT assume any liability for the use of this information. Product information on our Site does NOT substitute professional advice from physicians or estheticians.

Our Site may contain hyperlinks to websites operated by parties other than SkinElite. These hyperlinks are provided for your reference only. SkinElite does not control such websites, and is not responsible for their contents. SkinElite's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites, or any association with their operators. You access and use such sites, including information, material, products and services therein, solely at your own risk. Furthermore, because the privacy policy you just read is applicable only when you are on our Site, once linked to another website, you should read that site's privacy policy before disclosing any personal information.

When you develop any unusual symptom or sign from using any product from our Site, call 911 or contact your physician immediately.

Images of people or places displayed on our Site are either the property of, or used with permission by SkinElite. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on our Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Your misuse of the trademarks displayed on our Site, or any other content on our Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that SkinElite will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.

While SkinElite makes best efforts to include accurate and up-to-date information on our Site, SkinElite makes no warranty or representation as to its accuracy, completeness, and timeliness. SkinElite assumes no responsibility for any consequence relating directly or indirectly to any action or inaction that you take based on the information, promotions, coupons, services, products or other material on our Site. We also reserve the right to amend our information on our Site at any time without prior notice.

Customer Orders: SkinElite reserves the right to correct them even after the orders have already been submitted. Errors in processing orders happen from time to time due to inaccuracies which relate to pricing, quantities, discount calculation, etc. or availability of products. Therefore, we reserve the right to modify, cancel or refuse to accept those orders accordingly.

This agreement and the resolution of any dispute related to this agreement or our Site shall be governed by and construed in accordance with the laws of Texas, without giving effect to any principles of conflicts of law. SkinElite's failure to insist upon strict enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right. Any legal action or proceeding between SkinElite and you related to this agreement or your use of our Site shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Texas. In the event of any action, suit, or proceeding arising from or based upon this agreement brought by either party hereto against the other, the prevailing party shall be entitled to recover from the other its reasonable attorneys' fees in connection therewith in addition to the costs of such action, suit, or proceeding.

Your use of and browsing in our Site are at your risk. SkinElite is NOT liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, our Site. Without limiting the foregoing, everything on our Site is provided to you -AS IS- WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL SKINELITE AND OR ITS OFFICERS, DIRECTORS, EMPLOYEES AND/OR SHAREHOLDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR WITH THE DELAY OR INABILITY TO USE THIS WEB SITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF SKINELITE OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. SKinElite also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in our Site or your downloading of any materials, data, text, images from our Site.

SkinElite may make improvements or changes in the information, services, products, and other materials on our Site, or terminate our Site, at any time without notice. SkinElite may at any time revise these Terms and Conditions by updating this posting, and such modifications shall be effective immediately upon posting of the modified Terms and Conditions. Accordingly, you agree to review the Terms and Conditions periodically, and your continued access or use of our Site shall be deemed your acceptance of the modified Terms and Condition

Your access to the SkinElite store means you agree that the laws of the State of Texas, without regard to principles of conflict of laws, shall govern these Terms of Use and any dispute of any kind that may arise between you and SkinElite.

Skin Elite Inc's registered office is based at 1260 Harwood Road, Bedford, Texas 76021.

FAQ (Fequently Asked Questions)

Ordering

How can I place an order?

Buying from us is easy and secure. You can place an order online (fastest option) or by telephone.

 

How do I place an order online?

You can easily place an online order 24 hours every day by using our secure server.

To place an order online, create or log-in to your account and begin browsing through our products. Once you’ve found what you want, click on the add to bag button. This button adds the item to your Shopping Cart. Then add the Quantity desired.

Putting something in your shopping cart does not commit you to buying it. You can click the remove button beside the quantity desired to remove an unwanted product. After you put a product in your shopping cart, you can choose to Checkout or Continue Shopping.

You can put as many items as you want in your shopping cart. Once you are finished shopping and want to place your order, you simply click on the View Bag button at the top of the page and then click Checkout. Follow the instructions on the screen to finalize your order and then click Send Order. You will receive an email notification to let you know when your order is on its way.

 

How do I place an order by telephone?

Call 1-888-400-4472 (toll free) or 1-817-571-8388 to place an order by telephone.

Our hours are Monday – Friday: 9am – 3pm (CST)

Closed Saturday, Sunday, and holidays

 

Why are some products labeled “account only?”

Several of our suppliers require us to provide a consultation prior to purchase. You will need to be an account holder to purchase these products.

 

Can you advise which products are suitable for my skin type and needs?

You will need to set up an account with us and consult with our Esthetician prior to purchase. We will be delighted to advise you on our complete range of products. However please note you must consult with your own physician prior to use.

 

Payment

What payments do you accept?

We safely accept Visa, MasterCard, American Express, Discover, and PayPal via our highly secured SSL connection. Our secure server software encrypts all your personal information including credit card number, name, and address so that it cannot be read as the information travels over the internet. Once in our system, credit card information is encrypted and password protected. We do not store credit card information.

You can pay by check or postal money order payable to Skin Elite Group LLC. Select “Mail in check” on the order form and send us a personal check or money order in U.S. dollars for the amount of your order. Please note that paying by check slows down your order since we do not ship until funds are cleared.

 

Do I have to pay sales tax?

Sales tax is only collected on orders sent within the state of Texas. Texas law requires that we charge a sales tax on the full amount of the order. By law, charges for shipping and handling are considered part of the product and must be included when the sales tax is calculated.

 

What should I do if your site is not accepting my payment details?

Make sure that you’ve entered your credit card information and billing address correctly.

Be sure you have adequate funds in your account.

If everything is correct, please contact our customer service team who would be glad to help you resolve the issue (1-888-400-4472).

 

Coupon Code/Promotional Code

Where do I enter a coupon code/promotional code?

After adding your product(s) to your shopping cart, there is an option below your total to enter the code. Simply enter the code and click Apply. This will automatically apply the discount to your order.

If you forget to enter the code in your shopping cart, there is a box near the bottom of the checkout page labeled COUPON CODE/PROMOTIONAL CODE (OPTIONAL) where you may enter the code. Enter the code and click Apply. This will automatically apply the discount to your order.

 

Can I use more than one coupon code/promotional code?

Only one code is allowed per order.

If you would like to use more than one code, you must enter separate orders.

 

Why is my coupon code/promotional code not working?

Please make sure that you are not trying to use more than one code per order and that you have typed the code in correctly.

If you are still having problems with a code after typing it in correctly and making sure you only used one code per order, our customer service team will be glad to help you resolve the issue (1-888-400-4472).

 

Shipping

How much are shipping costs?

We proudly offer Free Shipping with United States Postal Services (USPS) Priority mail or FedEx on all merchandise orders within the United States. Please note that a few of our products are restricted to ground shipping only.

 

Has my order shipped?

Once your order is processed, you will receive an email notification that your order has shipped.

 

How long will it take for my order to arrive?

Once processed and shipped, most orders are delivered within 2-3 business days.

Please note that USPS/FedEx delivery times depend on distance and internal factors and therefore cannot be guaranteed.

 

Why haven’t I received my order?

After your order is processed and shipped, you will receive an email notification with tracking information.

You may also track your order by logging into your account and clicking on the Track My Order button located at the bottom right-hand corner of every page.

 

Do you offer international shipping?

We are sorry, but we do not offer international shipping.

 

Returns and Refunds

What if I receive a product that is defective, damaged, or incorrect?

You have 30 days from the date of invoice to return for a full refund or store credit, including the cost of return ground shipping. Please note that we do not refund the original shipping costs.

 

Can I return a product that I no longer want?

You can return items for up to 60 days from the date of invoice for a full store credit, excluding the cost of return shipping. Returned items must be unopened and in their original packaging.

Professional and A-List Elite Members may return items which have been partially used but are still at least ¾ full. These types of returns are limited to 3 individual items per 12-month period and are subject to a 10% processing fee.

Special, clearance, and discontinued item purchases are final. These items are not available for return.

 

How do I return a product?

Please contact us at 1-888-400-4472 or customerservices@skinelite.com to obtain a RMA (Return Merchandise Authorization) number.

Please retain the original packaging with relevant product information including:

Full name and address

Reason for return

Telephone number

E-mail address

Original invoice number

RMA number

We will email you a printable return label. The return label will be pre-paid if the return is within 30 days of invoice.

Returned items must be posted within 7 days of receipt of the RMA number.

 

When will I receive my refund?

We will process refunds within 2 to 3 weeks of receipt of the returned item(s).

Refunds will be made to the original method of purchase only.

 

My Account

How do I become an Elite Member?

To become an Elite Member, click on Join Now under Elite Member in the top right-hand corner of the page. This will take you to the registration page. Click on Create an Account in the box labeled New Customer Registration. Fill in the fields with your information and then click Create My Account. You now have all the advantages of being an Elite Member!

 

How do I update my account information?

Once signed into your account, click on the tab labeled Update My Account and make any necessary changes.

 

What if I forgot my password?

Click on My Account at the top right-hand corner of the page. This will take you to Returning Customers Sign-in. Under the Sign In button, click Forgot Your Password? You will be taken to a page where you will enter your email and then click SEND PASSWORD RESET EMAIL. An email will be sent to you with instructions for resetting your password.

 

Can I reset my password?

You may reset your password by signing into your account and clicking on the Update My Account From there, click on Change Password (under Login information) where you will fill in the fields to change/reset your password.

 

How do I login if I forgot my username?

Your username is simply your email address.

 

How do I leave a product or customer service review?

Once logged into your account, click on the tab labeled My Reviews. Write your review and click Submit. Not only will you be giving us valuable feedback, you will earn reward points for each product or customer service review!

 

How do I unsubscribe from your mailing list?

If you no longer wish to receive our exclusive offers and promotions, you may unsubscribe at any time by clicking Unsubscribe at the bottom of any of our emails.

 

Rewards

How do I earn reward points?

You earn 5 reward points for every dollar spent. You can also earn points by submitting a product or customer service review and by referring your friends and family.

 

How do I know how many reward points I have?

You may check the status of you reward points anytime by clicking on My Rewards at the top of any page.

 

How can I use my reward points?

When you have finished shopping, click on View Bag at the top of the page where you will find the option to use your points. Simply click on Redeem My Points and your discount will be applied.

 

How do I know what Elite status I am?

Once you have signed up to become an Elite Member:

You become an Associate Elite Member after your initial purchase.

You become a Preferred Elite Member once you have spent $500.

You become a Professional Elite Member once you have spent $1000.

You become an A-List Elite Member once you have spent $2000.

 

How long are my Elite Rewards points valid for?

Your Elite Rewards points can be used anytime up to 12 months from when they were earned.

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