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    Information Directory


    At Skinelite, we offer a convenient and cost effective way for people to have access to a wide variety of high quality skin care products.  We constantly make effort to provide superior customer service at the most competitive prices.

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  • Send email to us at customerservices@skinelite.com
  • Call our Customer Services at 1-888-400-4472 or 1-817-571-8388
         Mon - Fri: 8AM-4PM (CST) - Sat/Sun/Holiday: closed

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    Order by Telephone:
    Call
    1-888-400-4472 or 1-817-571-8388 to place your order.
    Sales: Mon-Fri: 8AM-2PM (CST) - Sat/Sun: closed

    Order Online:
    Order 24 hours everyday by using our secure server (fastest option)

  • To place an order online, from any product page - enter the Quantity you want and click on add to cart button.
  • Follow the instructions on the screen to finalize your order.

  • Buying from us is easy and secure. For every item, there will be add to cart button. This button adds the item to your shopping cart.  Putting something in your shopping basket does not commit you to buying it.  After you put something in your shopping cart, you can choose to place the order immediately or continue shopping.

    You can put as many items as you want in your shopping cart.    When you are finished and want to place the order, you can simply click on Shopping Cart button on top of every page.  When you submit your order, it will be confirmed via e-mail and will include your order number.

    Order by Fax:
    Print out the order form and fax to 1-888-321-4410

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    Credit Card Safety

    How We Protect You
    Shopping at www.Skinelite.com is safe and guaranteed.  Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the internet.  The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the internet.

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    Payment Options

    Pay by Credit Card Using Our Secure Server
    We safely accept Visa, MasterCard, American Express, and Discover via our Secured Server 128 Bit SSL.

    Pay by check or postal money order payable to Skin Elite, Inc.
    You can select "Mail in check" on the order form and send us a personal check or money order in U.S. dollars for the amount of your order.  Please note that currently we are only able to accept postal money order and checks denominated in U.S. dollars and drawn on an U.S. bank.  Paying by check slows down your order since we do not ship order until funds are cleared. 

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    All transactions are secured for privacy.  All information collected from customers by SkinElite through the use of our Site are strictly for processing orders.   We will not sell your name, address, phone number, email and/or credit card information to any third party for any purposes.

    Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

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    Sales Tax

    Sales tax is collected only on orders sent within the state of Texas.

    Texas law requires that we charge a sales tax on the full amount of the order.   By law, charges for shipping and handling are considered part of the product and must be included when sales are calculated.

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    Shipping Information

    www.SkinElite.com offers Free Shipping with United States Postal Services Priority Mail (USPS) on all merchandise orders $45 and over (excluding taxes) inside the United States.

    For international orders, customers are responsible for shipping cost. The cost varies depending on weight of package and destination. For example, 1 lb package USPS Priority shipping cost ranges from $30-$35; a 10 lb package to Europe costs $60 to $70, but can be higher ($70 to $90) if shipped to Asia. Our default shipping cost is $35 for USPS Priority and $60 for USPS Express, but we reserve the right to adjust if the weight is excessive, in that case we will email you to get your approval before we ship

    Please make sure to enter your shipping address correctly.  If the address is incomplete, it may delay receipt of the package and you will be charged a fee to correct the address (even if only the apartment or suite number is missing).

    Please refer to the following shipping chart for more details. We reserve the right to adjust shipping fees due to post office policy changes:

    Shipping Method

    Delivery Charge

     Duration (*)

      USPS Priority Mail

    $8.00 Flat-Rate
    (Free for orders over $45)

    2-3 days

      USPS Express Mail

    $35.00 per order

    1-2 days

      UPS Ground

    $15.00 per order

    2-8 days

      UPS 2 Day Air

    $35.00 per order

    1-2 days

      UPS Next Day Air

    $55.00 per order

    1 day

      APO/FPO, AE, VI, PR & US Territories

    $9.00 per order

    7-10 days

      USPS Priority Mail International

    $40.00 per order

    6-14 days

      USPS Express Mail International

    $70.00 per order

    4-7 days

    (*) Business Day

    We use the United States Postal Service (USPS) Priority Mail for all shipments, both Domestic and International.  USPS orders experience a range of delivery times. Most orders are delivered within 2-3 days, but USPS delivery time depends on distance and internal USPS factors and therefore cannot be guaranteed. However, USPS delivery can take as long as 14 days, regardless of destination.  If your order is in the 48 contingent states and you have not received it within 14 days after receiving your shipping confirmation, then please contact us immediately.  If you are in Hawaii, Alaska or international, then you should wait 14 days before contacting us. We can be contacted at shipping@skinelite.com.

    Continental US orders placed before 2:00 pm (CST) on weekdays on in-stock items will ship the same day.  Any order placed after 2:00 pm (CST) will ship the following business day. USPS deliveries occur Monday through Saturday, excluding holidays, while UPS deliveries only occur Monday through Friday.

    We ship Priority Mail via the United States Postal Service (USPS) with delivery confirmation. Please note that you can only use this confirmation to verify the timing of delivery, NOT to track packages en route. Since most people like the convenience of having their package left at their door, we do not normally require a signature. If you prefer to have a signature confirmation, please note that in the comment section, we will include that option when we process your order. We are not responsible for a lost package if signature confirmation is not requested & delivery fees are NOT refundable.

    INTERNATIONAL SHIPMENTS

    We can ship to international destinations via USPS Postal Service.  Your order may be subject to import duties and taxes, which are levied once a package reaches your country.  We have no control over these charges and cannot predict what the costs may be.  Customs policies vary from country to country; you should contact your local customs office for further information.  Generally, packages may be delayed and held at your local customs if duties and taxes have not been paid. If your package is stopped by customs, we cannot guarantee how long it will take for them to notify you of its arrival. No tracking information is available for international shipments.   If a package is returned, you will be billed for the shipment and the return shipment cost.

    We do not ship to Israel, Ghana, North Korea, Philippines, Thailand, Ukraine, or Nigeria. We reserve the right to cancel any international order.
     

    Holiday Shipping
    Please allow for additional time during the peak holiday season.

    Ship-To Address
    If you would like us to ship your gift to a different address you may do so at no extra charge.  We can also ship to multiple addresses.  Each address in a multiple address order should be treated as a new order.  Simply submit a new order for every address that you are shipping to.

    P.O. Boxes or APO/FPO
    We can also ship to Post Office Boxes and APO/FPO addresses with Delivery Confirmation.  For packages being shipped to APO/FPO addresses, please check with your local post office to find out what the delivery time will be from the state of Texas, USA.    You will receive an email from us with a tracking number when your order is shipped.

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    Return Policy

    If there is any discrepancy or the product is damaged during shipment, please notify us within 3 days by calling our customer service at 1-888-400-4472 or emailing to customerservices@skinelite.com.    Please retain the damaged product in its original packing with relevant product information.

    You may return your product(s) within 30 days of the invoice date. For credit or refund, the bottle MUST be in its original container and at least 3/4 full. Please note that there will be NO refund after 30 days of invoice date. Items that may not be returned are specifically noted under certain situations, such as "clearance" items.  A full refund less shipping, gift wrap charges, postage and 10% restocking/processing fee will be issued to your credit card upon receipt of merchandise within 10 days unless further information and/or clarification is required.

    We need the following information to complete a return.  (If information is not complete, we are unable to process your return)

    • Full name and address
    • Reason for Return
    • Telephone number
    • E-mail address
    • Original Invoice number
    • RMA (Return Merchandise Authorization) number

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    Terms & Conditions

    Please read and understand the following terms and conditions.  If you plan to purchase any product from our skinelite online store, you are to agree with these following terms and conditions:

    • SkinElite does not permit or advise any minor to make any purchase from our Site.  All purchases from our Site must be from individuals 18 years of age or older.

    • Any information provided by our Site is NOT intended as medical or esthetic advice.  Please consult with your physician or esthetician before purchasing any product from our Site.

    • Before you use any product purchased from us, please read the directions, guidelines and precautions provided by the manufacturers.  All questions or any concern should be consulted with your healthcare provider.

    • Product information from SkinElite is provided by the manufacturers.  Our Site does NOT assume any liability for the use of this information.  Product information on our Site does NOT substitute professional advice from physicians or estheticians.  

    • Our Site may contain hyperlinks to websites operated by parties other than SkinElite. These hyperlinks are provided for your reference only. SkinElite does not control such websites, and is not responsible for their contents.  SkinElite's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites, or any association with their operators. You access and use such sites, including information, material, products and services therein, solely at your own risk. Furthermore, because the privacy policy you just read is applicable only when you are on our Site, once linked to another website, you should read that site's privacy policy before disclosing any personal information.

    • When you develop any unusual symptom or sign from using any product from our Site, call 911 or contact your physician immediately.

    • Images of people or places displayed on our Site are either the property of, or used with permission by SkinElite.  The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on our Site.  Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.  Your misuse of the trademarks displayed on our Site, or any other content on our Site, except as provided in these Terms and Conditions, is strictly prohibited.  You are also advised that SkinElite will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.

    • While SkinElite makes best efforts to include accurate and up-to-date information on our Site, SkinElite makes no warranty or representation as to its accuracy, completeness, and timeliness.  SkinElite assumes no responsibility for any consequence relating directly or indirectly to any action or inaction that you take based on the information, promotions, coupons, services, products or other material on our Site. We also reserve the right to amend our information on our Site at any time without prior notice.

    • Customer Orders: SkinElite reserves the right to correct them even after the orders have already been submitted.  Errors in processing orders happen from time to time due to inaccuracies which relate to pricing, quantities, discount calculation, etc. or availability of products. Therefore, we reserve the right to modify, cancel or refuse to accept those orders accordingly. 

    • This agreement and the resolution of any dispute related to this agreement or our Site shall be governed by and construed in accordance with the laws of Texas, without giving effect to any principles of conflicts of law.  SkinElite's failure to insist upon strict enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right.  Any legal action or proceeding between SkinElite and you related to this agreement or your use of our Site shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Texas.  In the event of any action, suit, or proceeding arising from or based upon this agreement brought by either party hereto against the other, the prevailing party shall be entitled to recover from the other its reasonable attorneys' fees in connection therewith in addition to the costs of such action, suit, or proceeding.

    • Your use of and browsing in our Site are at your risk.  SkinElite is NOT liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, our Site.  Without limiting the foregoing, everything on our Site is provided to you -AS IS- WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.  IN NO EVENT SHALL SKINELITE AND OR ITS OFFICERS, DIRECTORS, EMPLOYEES AND/OR SHAREHOLDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR WITH THE DELAY OR INABILITY TO USE THIS WEB SITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF SKINELITE OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.  Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.  Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.  SKinElite also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in our Site or your downloading of any materials, data, text, images from our Site.

    • SkinElite may make improvements or changes in the information, services, products, and other materials on our Site, or terminate our Site, at any time without notice. SkinElite may at any time revise these Terms and Conditions by updating this posting, and such modifications shall be effective immediately upon posting of the modified Terms and Conditions.  Accordingly, you agree to review the Terms and Conditions periodically, and your continued access or use of our Site shall be deemed your acceptance of the modified Terms and Condition

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