Information Directory

You can put as many items as you want in your shopping cart.    When you are finished and want to place the order, you can simply click on Shopping Cart button on top of every page.  When you submit your order, it will be confirmed via e-mail and will include your order number.

Order by Fax:
Print out the order form and fax to 1-888-321-4410

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How We Protect You
Shopping at www.Skinelite.com is safe and guaranteed.  Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the internet.  The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the internet.

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Pay by Credit Card Using Our Secure Server
We safely accept Visa, MasterCard, American Express, and Discover via our Secured Server 128 Bit SSL.

Pay by check or postal money order payable to Skin Elite, Inc.
You can select "Mail in check" on the order form and send us a personal check or money order in U.S. dollars for the amount of your order.  Please note that currently we are only able to accept postal money order and checks denominated in U.S. dollars and drawn on an U.S. bank.  Paying by check slows down your order since we do not ship order until funds are cleared.

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All transactions are secured for privacy.  All information collected from customers by SkinElite through the use of our Site are strictly for processing orders.   We will not sell your name, address, phone number, email and/or credit card information to any third party for any purposes.

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Texas law requires that we charge a sales tax on the full amount of the order.   By law, charges for shipping and handling are considered part of the product and must be included when sales are calculated.

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www.SkinElite.com offers Free Shipping with United States Postal Services Priority Mail (USPS) on all merchandise orders $45 and over (excluding taxes) inside the United States.

For international orders, customers are responsible for shipping cost. The cost varies depending on weight of package and destination. For example, 1 lb package shipping cost ranges from $23 to $25; a 10 lb package to Europe costs $53 to $55, but higher ($60 to $65) if shipped to Asia. We will email you the total cost including shipping and will process the orders after your approval.

Please make sure to enter your shipping address correctly.  If the address is incomplete, it may delay receipt of the package and you will be charged a fee to correct the address (even if only the apartment or suite number is missing).

Please refer to the following shipping chart for more details. We reserve the right to adjust shipping fees due to post office policy changes:

(*) Business Day

We use the United States Postal Service (USPS) Priority Mail for all shipments, both Domestic and International.  USPS orders experience a range of delivery times. Most orders are delivered within 2-3 days, but USPS delivery time depends on distance and internal USPS factors and therefore cannot be guaranteed. However, USPS delivery can take as long as 14 days, regardless of destination.  If your order is in the 48 contingent states and you have not received it within 14 days after receiving your shipping confirmation, then please contact us immediately.  If you are in Hawaii, Alaska or international, then you should wait 14 days before contacting us. We can be contacted at shipping@skinelite.com.

Continental US orders placed before 2:00 pm (CST) on weekdays on in-stock items will ship the same day.  Any order placed after 2:00 pm (CST) will ship the following business day. USPS deliveries occur Monday through Saturday, excluding holidays, while UPS deliveries only occur Monday through Friday.

We ship Priority mail via the US Postal Service with delivery confirmation. Please note that you can only use this confirmation to verify the timing of delivery, NOT to track packages en route. Since most people like the convenience of having their package left at their door, we do not normally require a signature. If you prefer to have a signature confirmation, please note that in the comment section, we will include that option when we process your order. We are not responsible for a lost package if signature confirmation is not requested & delivery fees are NOT refundable.

INTERNATIONAL SHIPMENTS

We can ship to international destinations via USPS Postal Service.  Your order may be subject to import duties and taxes, which are levied once a package reaches your country.  We have no control over these charges and cannot predict what the costs may be.  Customs policies vary from country to country; you should contact your local customs office for further information.  Generally, packages may be delayed and held at your local customs if duties and taxes have not been paid. If your package is stopped by customs, we cannot guarantee how long it will take for them to notify you of its arrival. No tracking information is available for international shipments.   If a package is returned, you will be billed for the shipment and the return shipment cost.  

Holiday Shipping
Please allow for additional time during the peak holiday season.

Ship-To Address
If you would like us to ship your gift to a different address you may do so at no extra charge.  We can also ship to multiple addresses.  Each address in a multiple address order should be treated as a new order.  Simply submit a new order for every address that you are shipping to.

P.O. Boxes or APO/FPO
We can also ship to Post Office Boxes and APO/FPO addresses with Delivery Confirmation.  For packages being shipped to APO/FPO addresses, please check with your local post office to find out what the delivery time will be from the state of Texas, USA.    You will receive an email from us with a tracking number when your order is shipped.

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If there is any discrepancy or the product is damaged during shipment, please notify us within 3 days by calling our customer service at 1-888-400-4472 or emailing to customerservices@skinelite.com.    Please retain the damaged product in its original packing with relevant product information.

You may return your product(s) within 30 days of the invoice date. For credit or refund, the bottle MUST be in its original container and at least 3/4 full. Please note that there will be NO refund after 30 days of invoice date. Items that may not be returned are specifically noted under certain situations, such as "clearance" items.  A full refund less shipping, gift wrap charges, postage and 10% restocking/processing fee will be issued to your credit card upon receipt of merchandise within 10 days unless further information and/or clarification is required.

We need the following information to complete a return.  (If information is not complete, we are unable to process your return)