Neostrata Problem Dry Skin Cream 3.4 oz
- 3.4fl oz.(100g)
- Aging Skin
- Faded & Uneven Skin Tone
- Fine Lines & Wrinkles
- GWP Details:
- Free EltaMD Sport Sunscreen with all orders over $125 (while supplies last)
Our goal at Skin Elite is to have happy and satisfied customers. If, after receipt, you are not completely satisfied with your order, you may initiate a return request in your account or by contacting our Customer Service team within 30 days of the purchase date at 1-888-400-4472 or at [email protected].
If you wish to return an item, please ensure you obtain a return merchandise authorization number (RMA #). Return shipping costs are the responsibility of the customer unless there was a shipping error or damage. Returned items must be unopened and in their original packaging.
If you are an Elite Rewards Member just go to the Orders section within your Account and click on ‘Return Item’ and follow the instructions.
Please allow up to 2 weeks, from receipt of item(s), for refunds and store credits to be processed. Skin Elite reserves the right to reject any return and to change or update this return policy at any time. For more details, go to our Returns Policy page.
Shipping & Insurance
We proudly offer Free Shipping with United States Postal Services (USPS) on all merchandise orders within the United States and advanced shipping options via UPS and FedEx. Please note that a few of our products are restricted to ground shipping only and some orders may require a signature upon delivery.
Most orders are delivered within 2-3 days. However delivery times can also depend on external factors as well as internal USPS, UPS or FedEx factors and therefore cannot be guaranteed. If you have not received your order within 14 days after your shipping confirmation, then please contact us immediately at [email protected].
Please make sure to enter your shipping address correctly before you place your order. If the address is incomplete, it may delay receipt of the package.
Once your order is processed, you will receive an email notification with tracking information.
For more details, go to our Shipping Policy page.
Refused Packages and Incorrect Addresses
Please ensure your shipping address is entered correctly before your order is placed. If the address is incomplete, it may delay receipt of the package and you will be charged a $10 fee if delivery is refused or undeliverable. This often happens when the apartment or suite number is missing.
We proudly offer Free Shipping using either the United States Postal Services (USPS) First Class and Priority mail, or UPS Ground on all merchandise orders within the United States. FedEx delivery services are available at an additional cost. Please note that a few of our products are restricted to ground shipping only.
How Long Will Delivery Take?
All delivery methods can experience a range of delivery times. Most orders are delivered within 2-3 days. However, delivery times can also depend on external factors as well as internal UPS / USPS / FedEx factors and therefore cannot be guaranteed. If you are in Hawaii, Alaska or a non-contiguous State, shipments will take up to 14 days for delivery. Please note we must be contacted at [email protected] within 21 days of shipping notification to address shipping issues.
All orders are processed and shipped within 1 to 2 business days of order receipt. You will receive an automated email notification containing your tracking number as soon as a shipping label is created. Business days are Monday through Friday, excluding holidays.
All deliveries are tracked with delivery confirmation provided. Insurance of packages is effective up to delivery confirmation only. Once items are confirmed as delivered, packages become the responsibility of the customer. Packages tracked as delivered, but reported missing, will need a UPS / USPS/ FedEx claim number to be investigated.